Professional Summary
Strategic and solutions-driven professional with a Master of Science in Management and Leadership and a strong foundation in continuous improvement, process optimization, and change management. Experienced in analyzing workflows, documenting procedures, and implementing data-informed solutions that enhance efficiency, accuracy, and cross-functional collaboration. Skilled in translating complex operations into clear, scalable systems that drive operational excellence and sustainable organizational growth. Seeking opportunities to streamline processes, improve performance, and foster a culture of continuous improvement. Open to remote, on-site, or hybrid roles in St. Louis, MO, or Memphis, TN.
Amazon Operational Strategy & People Analytics Extern
Extern - Amazon Partner
Oct 2025 - Dec 2025 | Remote
- Analyzed 200+ qualitative employee feedback records using Python and Google Colab to perform a root cause analysis (5 Whys), identifying the primary driver of 150% annual turnover in fulfillment centers.
- Designed a zero-cost process intervention targeting critical people operations challenges, leveraging existing tools to eliminate the need for new software investment or corporate policy overhaul.
- Established measurable KPIs for a 6-week pilot program, including a 30% increase in participation metrics and an 80% positive sentiment target, defining clear timelines and process ownership.
- Delivered a comprehensive executive presentation suite, translating complex data analysis into a strategic slide deck and a detailed project implementation brief for stakeholder buy-in.
Recent Experience
Front Desk Agent/Night Auditor @ Caesars Entertainment
Jun - Sep 2025 | St. Louis, MO - On-site
- Provided overnight front desk coverage without supervision, ensuring smooth late-night operations and guest satisfaction in a fast-paced casino hotel environment
- Balanced and audited daily hotel transactions, resolving revenue discrepancies, and preparing financial reports for management
- Communicated with the Rooms staff and management to relay overnight updates
- Used property management software to update reservations, process payments, and manage room inventory
- Independently developed and maintained a post-night audit morning brief template to enhance preparedness for morning and swing shifts
Communications Assistant @ Saint Louis University School of Law
Oct 2024 - Jan 2025 | St. Louis, MO - Hybrid
- Wrote concise and engaging blurbs about campus events and activities for the SLU LAW website and social media
- Supported the creation of marketing and communication materials for SLU LAW
Summer Judicial Intern @ Shelby County General Sessions Criminal Court Division X
Jun - Jul 2024 | Memphis, TN - On-site
- Conducted legal research using Westlaw to find relevant case law and statutes, including new TN laws effective July 1, to support The Honorable Judge Greg Gilbert's decision-making process
Professional Experience
Implemented a compliance monitoring project by designing a Power BI dashboard to track the status of 74 internal company policies, providing cross-functional teams (e.g., Legal, HR) with clarity on revision timelines, process ownership, and policy scope.
Streamlined the policy revision process by implementing a continuous improvement framework, reducing the cycle time from 6 weeks to 2 weeks.
Issued product declarations to third parties and vendors to ensure compliance with environmental, health, and safety regulations (e.g., REACH, RoHS, CMRT, Prop 65), safeguarding the company's regulatory adherence.
Conducted comprehensive third-party vendor due diligence to mitigate compliance risks pursuant to regulations such as the Foreign Corrupt Practices Act (FCPA).
Revised the internal, employee-facing social media policy to improve clarity, prevent violations, and protect brand integrity.
Advised a nationwide retail pharmacy chain on parking lot layout optimization for drive-thru immunization services during the COVID-19 pandemic, increasing drive-thru capacity by 35% without requiring structural renovations
Proposed the creation of an in-app peer social network, AI-powered symptom checker, and rewards program, incentivizing various health activities to enhance user engagement and improve prescription retention
Proposed UI/UX and security enhancements for a consumer-facing mobile application, including adding a passcode feature to access sensitive health information, resulting in streamlined navigation and improved Net Promoter Scores (NPS) by 12 points
Collaborated on $400K RFP, providing research and analysis to senior consultants, demonstrating impact across multiple work streams
Analyzed market trends, competitor offerings, customer needs, and regulatory landscape (e.g., HIPAA, data privacy laws) to identify opportunities for product enhancement, expansion, and differentiation
Utilized findings to inform product roadmap development and enable the startup to gain a competitive edge in the SaaS healthcare technology market
Collaborated with the Operations team on database management, data analysis, clerical duties, and event coordination
Created an interactive, geospatial Power BI visualization of WashU-affiliated entrepreneurs' global impact
Developed competitive funding proposals and maintained database records for funders and guarantors
Reviewed an in-depth assessment of an Ethiopian medical clinic and worked to secure $75,000 USD in grant funds
Early Career Experience
Support and Planning Summer Intern @ Shelby County Government Division of Community Services
June 2021 - July 2021 | Memphis, TN - On-site
Streamlined service delivery for the Division by launching a Benefit Finder questionnaire to facilitate simpler intake processes for clients
Established new relationships across public and private sectors by connecting the Division with four local non-profit organizations
Admissions Clerk Intern @ The Healthcare Institute
Jun 2019 - Jul 2019 | Memphis, TN - On-site
Managed and updated student enrollment and application records by performing accurate data entry within the Orbund Student Information System (SIS)
Executed targeted omnichannel marketing campaigns using Hootsuite, successfully contributing to new student recruitment
Education
MBA - Health Administration
Southeast Missouri State University
Expected May 2027
M.S. Management & Leadership
Western Governors University
Sep 2025
Juris Doctor (voluntarily withdrawn)
Saint Louis University School of Law
Aug 2024 - Mar 2025
B.A. Anthropology
Healthcare Management minor
Jul 2020 - May 2024
Volunteer Work
International Disciplinary Action Team/Fact-Finding Committee Member
Sigma Gamma Rho Sorority, Inc.
Sep 2024 - June 2025 | Remote
Skills & Expertise
General Skills
Experience with Global, Distributed, and Cross-Functional Teams, Project Management, Process Improvement, Workflow Optimization, Root Cause Analysis
Technical Skills/Software
Asana, Airtable, HubSpot, Canva, Google Workspace, Power BI, Microsoft Office (Excel, Project, SharePoint, etc.), Trello, LexisNexis, Westlaw, Hootsuite, SAP S/4HANA (e.g. Order-to-Cash, Source-to-Pay), SAP Activate
Ethics and Regulatory Compliance
Knowledge of Environmental and Safety Regulations (REACH, RoHS, CMRT, Prop 65, etc.), Ethics Audits, Third-Party Due-Diligence, Corporate Policy Development, Conflicts of Interest
Languages
English (Native), Spanish (Conversational)
Awards & Certifications
Awards
- 2024 WashU Law Black Law Students Association (BLSA) Scholarship Recipient
- 2019 QuestBridge National College Match Scholar
Certifications
- Six Sigma Green Belt
- Asana Certified Workflow Specialist
- Certified Associate in Project Management (CAPM®)
- Certified Missouri Notary Public (Commission #24271141)
Last updated: December 1, 2025